The Fred Factor is a book that's been out a while. It's a short but powerful read, and it reminds us that WE decide what kind of person we will be towards other people and what kind of customer service we will provide.
Fred, a mailman, provided exceptional service to his customer, Mark Sanborn, who wrote a book about him. When Mark asked Fred what motivated him to give excellent service, here's how Fred replied:
This is a great reminder to all of us as we go through our daily interactions with others.
Hear the whole story from Mark:
Have an exceptional week!